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Microsoft 365 Consultancy
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24/7 Microsoft 365 Support
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Microsoft 365 Security
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Are you getting the most out of Microsoft 365?

At Refocus we believe Microsoft 365 is the key building block to providing a stable and secure IT Platform for your organisation. Whilst you may already be using Microsoft 365 in your business, our question to new customers is always “are you using it to its full potential?” Has your IT Service Provider or in-house team deployed it correctly to give you the full benefits you are paying for? If you feel the answer to that question may be no, you have come to the right place! With Refocus you will be Always Connected, Securely Connected and Better Connected with Microsoft 365!

The Three Pillars That Make Microsoft 365 Work For You!

To survive and thrive with Microsoft 365 we believe you need our 3 Refocus Pillars!

Pillar #1: Always Connected

Through our Support Agreement, Always Connected, we provide full Microsoft 365 Platform and User Support for our clients backed by a dedicated IT Manager. We provide proactive and unlimited support for your Laptops and Desktops through to the Microsoft 365 backend platform you rely on - everything is covered and managed by one team. Before you start to grow and develop the backbone of your IT System, you need to be SURE every part of it works, is configured to best practice and will continue to work smoothly!

Pillar #2: Securely Connected

Microsoft 365 gives your organisation the tools you need to protect against Cyber threats and attacks. The question is whether they are correctly deployed and managed within your IT environment? At Refocus, our Security Team monitors and manages the security protocols and responses for our clients 24/7. Microsoft 365 provides some of the strongest security features and tools on the market and at Refocus we know how to use them to protect your business!

Pillar #3 : Better Connected

If your Network is documented, correctly supported and secure you are ready to develop the features and apps available to you within Microsoft 365 to really power your organisation. Our team of Microsoft Consultants, with the oversight of your Refocus IT Manager, will ensure that you get more out of the licences you pay for. Microsoft Azure, Microsoft Power Platform and Microsoft Viva are all platforms that complement the standard Microsoft products you are used to, to give you a powerful all round business productivity platform.

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Re-Focus on the things that matter in your business… and let us take care of your IT!

At Refocus we either complement or replace the Microsoft IT skills you have in-house or currently outsource. For smaller organisations we take full responsibility for all aspects your IT deployment. For larger organisations we can either do the same or work alongside internal IT resources to provide the specific skills they lack and need access to.

As your trusted IT Team, we’re happy to create and manage a rock-solid environment FOR you. In a nutshell you know your business, we know IT!

"It's now possible for even the smallest business to access the same cutting-edge IT as the big boys! Now THAT is leveling up!”

24/7 Unlimited Remote/On-Site User Support

Maintenance and Support for your existing IT equipment, Platforms and approved IT system integrations.

Your own Certified IT Manager

One of our Senior Consultants will be appointed as your IT Manager, to provide you with ongoing advice, guidance, reporting & continuity with regard to your IT Systems & Strategy. You also have a direct line to them in case of emergencies!

24/7 Remote Monitoring & Management

Our RMM system - IronBridge - constantly monitors your Appliances, Microsoft 365 environment and Integrations in real time with 24/7 human oversight. If there is something untoward happening on your system we will know about it fast and we will react faster!

Cyber Security

We will keep your business and data secure from bad actors. All the Microsoft 365 systems we manage and support put security at the heart of their design. We are monitoring 24/7 for attacks and potential threats from all quarters.

Tech Stack & Systems Design

We can help you transform your business model with IT by advising you on the IT systems and applications you need and how to integrate them. Our team of consultants have years of experience in imagining and assembling complex combinations of software to help clients automate their businesses and expand their opportunities.

HubSpot CRM Solutions

Whilst Microsoft 365 is our core IT Service offering, we also understand that some customers need access to a powerful CRM System that compliments their Microsoft setup. Internally Refocus uses HubSpot CRM to power our own marketing, sales and service desk teams. We are also able to offer HubSpot solutions directly to our customers as a fully certified HubSpot Solutions Partner.

Chargebee Solutions

As a HubSpot Solutions Partner and HubSpot power user we have are Chargebee's lead Integration Partner for Chargebee and HubSpot. Power your monthly revenue subscriptions with Chargebee, Quote to Cash and Refocus!

API & Custom Software Development

For our clients, we have our own in-house team of API planners and developers who provide the backbone of our integration service.

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Who We Are

Refocus is a Microsoft Certified, Managed Services Provider with offices in London and Cape Town. We specialise in Managing, Supporting and Developing Microsoft 365 based IT networks for customers based in London and the wider UK. We have over 15 years of experience in managing UK based Microsoft customers through our NOC based in Cape Town. Our NOC is supported by our Field Services Team who are based in London and Leeds. We offer a cost effective, personalised and responsive Microsoft 365 Management & 24/7 Support Service to our customers.

We are a Microsoft Certified Partner, AWS Select Tier Partner, HubSpot Solutions Partner and we're the Lead Systems Integrator for Chargebee (Subscription & Financial services).

Our motto is: Be courteous, Be honest, Be diligent.

So, how do we work together?
It’s as easy as this:

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FREE discovery call

Every journey starts with a single step. In this case a call. Book a Free Discovery Call and talk to us about your current Microsoft Systems and let us understand more about what you think you need…

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Let's Get Into Details

We understand that changing IT Provider can be a daunting challenge and one you don’t necessarily feel technically equipped to deal with. We will take the time to get you comfortable and we are happy to put in the time and resources to understand your IT System and environment first. A long-term partnership needs to be based on strong foundations of trust!

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Come Onboard!

If you like what you hear and see, and you are happy with our Always Connected Agreement and proposed action plan, your Refocus IT Manager will efficiently take you through our onboarding process. We will get you set up on our systems and get your Microsoft 365 environment stable as quickly and efficiently as possible!

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Get Secure!

Before we start to develop your Microsoft 365 Platform further, Refocus will make sure that your current Systems are safe and secure. We carry out Security, Data and internal Process Checks for all our new clients to ensure your network and users are secure and Compliant!

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Time To Accelerate

It's all resolved, it's all protected, your team is working happily, and you feel confident in your Microsoft 365 deployment. Now it's time to really USE your IT Manager and Microsoft 365 to accelerate! Let them guide you and advise you and expand on how to get the very best out of the features of Microsoft 365 your business could be benefitting from and is paying for!

PLEASE NOTE: We want to deliver first-class IT Support, Maintenance & Guidance to ALL of our clients. We are a growing, tight-knit team and when we take on a new client we do it properly and with purpose. Unfortunately this means we can only work with a limited number of new clients at any one time, to maintain the standards we set. So, to avoid disappointment, why not click the button below and see if we are a great fit NOW!?

More than 150 clients in the UK are now
"Always Connected" thanks to Refocus.
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